If the product arrives damaged, please send us an email immediately after receiving your order with a photo or a video that shows the damage to customersupport@synexisofficial.store

We will then offer you a suitable solution as soon as possible.

• We offer a hassle-free refund policy within 30 days of delivery.
• Refunds will be processed back to the original payment method within 5-7 business days after approval.
• SYNEXIS reserves the right to refuse returns on items that have been used, damaged by the customer, or returned without prior approval.